FAQs
ONLINE SHOPPING, EXCHANGES, & REFUNDS
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We try our best to have as many issues resolved before they ever start affecting your shopping experience.
Think somethings wrong?
Send us an email > info@toyanc.com
Make sure you tell us the following so our team can asses the situation quickly for you:
– What the error was
– A screenshot of the error
– Roughly what time it occurred
As long as the tags are still attached and/or the item is in its original packaging (unopened), all new and unused items (excluding Final Sale) are eligible for an exchange or refund within 30 days of receipt. See our Refund and Warranty Policy for details.
SHIPPING, DELIVERY & PAYMENT
Shipping on orders is free.
We currently only ship within the United States
Our Toyanc Specialists would be happy to help you out! Email them at info@toyanc.com for 24/7 support.
If you haven’t received your package or items appear to be missing, please contact us at info@toyanc.com for immediate assistance.